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Shipping options, costs and delivery times

All online orders placed at Microsoft Store ship via the Microsoft preferred carrier. All shipments are subject to their terms and conditions. Standard shipping is free with an estimated delivery timeframe of 2-5 business days, however may take up to 7 days for outlying areas. Express delivery costs $8.95 with an estimated delivery timeframe of 1-2 business days. Orders placed before 10AM AEDT Monday-Friday are usually shipped the same day. Orders placed after 10AM AEDT will typically ship the following business day.

RegionEstimated delivery time (standard shipping)
Sydney, Brisbane, Melbourne, Gold Coast and Regional NSW2 business days
South Australia, Victoria, Queensland3-4 business days
Perth, Tasmania, Regional Western Australia (Inner)5-6 business days
Northern Territory, Outer and Northern Western Australia7-10 business days

Where we ship:

  • The Australia Microsoft Store can only ship to Australian locations at this time. For sales in other countries/regions, please visit the appropriate International Microsoft Store.
  • We currently do not ship to Norfolk Island, Christmas Island or the Cocos (Keeling) Islands. For software sales in these territories, please visit the appropriate Microsoft Store site.
  • The Microsoft preferred carrier requires a full street address for delivery purposes.
  • Microsoft Store does not permit a carrier to redirect a package to a new address after it has been shipped. This helps prevent online fraud.
  • We do not ship to addresses marked PO / PO Box / GPO Box / RMD (Roadside Mail Delivery) / RSD (Roadside Delivery).

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