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We take delivery very seriously as the quality of our service to you is of the utmost importance. We use either Secured Mail Untracked or wnDirect fully tracked to deliver your items, the choice of carrier depending on the size, weight and value of your order. And of course we offer FREE standard delivery across our entire site.

We deliver to homes and businesses throughout Australia, however please note we are not able to deliver to PO Boxes.

You will receive an email from us when your order is despatched, along with any tracking information associated with your order. If you have not received this email, or wish to contact us regarding your delivery, please contact us here.

Delivery Prices

We offer free delivery on all of our products using trusted couriers including Australia Post and DPD Air Express, covering the whole of Australia.

Delivery Times

Our average delivery time for our standard service is normally 8-10 business days*, depending on product and location.

Import Duty

Please note, that with all imported goods into Australia, Customs Duties will apply on consignments valued over AU$1000. Duties vary from 0% to 10%, however most goods attract a 5% rate of import duty and 10% Goods and Services Tax. However the good news is that all low value consignments up to AU$1000 are imported free of all duties and taxes so enjoy tax free goods from Big Red Toolbox at hugely competitive pricing.

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